I called frustrated after having 3 days unable to log into the new Delta
The nice Diamond lady told me that I wouldn't believe the mess it is. They have had so many calls as folks can't book or do things online.
I asked her if she knew the Delta.com website was effectively down all yesterday afternoon and evening and she said they were swamped with mad customers.
I told her I had a $7000 ONE WAY ticket next week that I couldn't even see. She told me that their IT department had refused to just go back to the old website, but had all hands on deck trying to fix a known issue with Apple computers.
MY OPINION - FIRE the VP of IT
Second choice - How about an apology from Delta. It is not too much to ask.
I know some Delta lovers/employees will say its not an issue, but when the Diamond desk is as frustrated as this lady is...I have to believe it is a problem for many many customers.
The nice Diamond lady told me that I wouldn't believe the mess it is. They have had so many calls as folks can't book or do things online.
I asked her if she knew the Delta.com website was effectively down all yesterday afternoon and evening and she said they were swamped with mad customers.
I told her I had a $7000 ONE WAY ticket next week that I couldn't even see. She told me that their IT department had refused to just go back to the old website, but had all hands on deck trying to fix a known issue with Apple computers.
MY OPINION - FIRE the VP of IT
Second choice - How about an apology from Delta. It is not too much to ask.
I know some Delta lovers/employees will say its not an issue, but when the Diamond desk is as frustrated as this lady is...I have to believe it is a problem for many many customers.