I recently traveled on DL 621/622 between NRT and SIN and booked the lie-flat seats on the 77L. However, it seems DL has started to fly the A330 on this route every other day since my time of booking. I just got unlucky and ended up with the older style angled-flat seats instead of the newer 77L lie-flats (makes a big difference even on a 6-7 hr flight).
This was an M-up, so not as upset as I would be if I had booked J, but as I had expected lie-flat seats, any chance of getting some type of compensation? What should I be expecting as a response from CC?
This was an M-up, so not as upset as I would be if I had booked J, but as I had expected lie-flat seats, any chance of getting some type of compensation? What should I be expecting as a response from CC?