Am typing this from Gate G12 in Minneapolis, where our flight to Dallas is delayed due to a mechanical. We boarded on time and were almost ready to go, when the pilot came on and said there would be at least an hours delay due to a mechanical.
Delta allowed pax to de-board, and then about 30 minutes later had a snacls an refreshment booth set up at the gate for the pax (after announcing a further delay of about 45 min). I was impressed enough by that, but then they did even better -- the gate agent actually walked around the gate area, pax to pax, offering them snacks! And has been making regular announcements about the delay and reminding people refreshments are available.
Never seen a gate delay handled so elegantly before, and is highly commendable! The gate area around G12 is nice enough already, with the iPad-equipped seating and eating area. But this was truly above and beyond! ^
Delta allowed pax to de-board, and then about 30 minutes later had a snacls an refreshment booth set up at the gate for the pax (after announcing a further delay of about 45 min). I was impressed enough by that, but then they did even better -- the gate agent actually walked around the gate area, pax to pax, offering them snacks! And has been making regular announcements about the delay and reminding people refreshments are available.
Never seen a gate delay handled so elegantly before, and is highly commendable! The gate area around G12 is nice enough already, with the iPad-equipped seating and eating area. But this was truly above and beyond! ^