Hi all,
Having some problems with enrolling in the Challenge, wanted to know if there is anything else I can do. I'm on track to make AA Executive Platinum but wanted to switch to Delta due to a change in weekly business itinerary. Applied for a match of my AA Gold status 3/9. Bought my next two months of weekly tickets on Delta starting tomorrow, 3/22.
I called today to ask when and was told they are backed up, still processing applications from 3/4 and that it may be as long as another 10 business days.
I can deal with the domestic flights, but I have several short turnaround international flights starting 4/4 where I need to work through the flight. The SkyMiles representative told me he was very sorry but sometimes these things just "slip through." Now I'm regretting having booked these challenge flights after many years of superb AA service (moved away from Delta originally due to poor customer service).
I guess I am stuck waiting. Do any experienced FT members have advice on additional contact numbers/emails/routes to try? I originally called the SkyMiles customer service. The Challenge only lists a fax # and a generic email.
Having some problems with enrolling in the Challenge, wanted to know if there is anything else I can do. I'm on track to make AA Executive Platinum but wanted to switch to Delta due to a change in weekly business itinerary. Applied for a match of my AA Gold status 3/9. Bought my next two months of weekly tickets on Delta starting tomorrow, 3/22.
I called today to ask when and was told they are backed up, still processing applications from 3/4 and that it may be as long as another 10 business days.
I can deal with the domestic flights, but I have several short turnaround international flights starting 4/4 where I need to work through the flight. The SkyMiles representative told me he was very sorry but sometimes these things just "slip through." Now I'm regretting having booked these challenge flights after many years of superb AA service (moved away from Delta originally due to poor customer service).
I guess I am stuck waiting. Do any experienced FT members have advice on additional contact numbers/emails/routes to try? I originally called the SkyMiles customer service. The Challenge only lists a fax # and a generic email.