That is the question... Whether Delta cater to its most loyal customers to date or not, the planes are full, often oversold, the seating availability has lately shrunk...
From Delta's viewpoint, why does it need to trim its revenue and reward customers (new or seasoned) who have no choice but to buy a ticket, pay whatever, and fly its routes?
Please don't get me wrong, I have been a loyal DL customer for 20 years, Diamond and MM, and I have enjoyed the benefits of it. I still do, though I am frustrated with all the items that lately changed for the worse, but I can see where the trend is. All FF programs will soon become a thing of the past, especially with the rampant consolidation industry-wide.
Why would a grocery manufacturer that makes a must-have product issue coupons, when customers have no choice but to buy its product?
From Delta's viewpoint, why does it need to trim its revenue and reward customers (new or seasoned) who have no choice but to buy a ticket, pay whatever, and fly its routes?
Please don't get me wrong, I have been a loyal DL customer for 20 years, Diamond and MM, and I have enjoyed the benefits of it. I still do, though I am frustrated with all the items that lately changed for the worse, but I can see where the trend is. All FF programs will soon become a thing of the past, especially with the rampant consolidation industry-wide.
Why would a grocery manufacturer that makes a must-have product issue coupons, when customers have no choice but to buy its product?