This morning's flight, I was around #15 for 9 upgrades. Got to the gate about 15 min before flight and I was now #1 with one unclaimed seat in first. I went to the agent and told her I'd like to wait for it. She asked my name, then said not on the list. I then had her look at the screen with my name at #1. She looked at her computer and said there was someone ahead of me that had already boarded. I asked if it's not true that once you board you surrender your place. She said some jiberish about her authority and said the gate screen upgrade list was only those who had not boarded.
She then took my BP, scanned it and then said, "now that you've boarded you're not on the list" I swear. Rather than argue (no Red Coat insight) I boarded. About 5 minutes before the door closed, a different agent came on and gave another pax a new BP in first.
What are the real rules? Something new? I've had success with this many times in the past. Should I complain?
She then took my BP, scanned it and then said, "now that you've boarded you're not on the list" I swear. Rather than argue (no Red Coat insight) I boarded. About 5 minutes before the door closed, a different agent came on and gave another pax a new BP in first.
What are the real rules? Something new? I've had success with this many times in the past. Should I complain?