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Message #7005 when trying to put award trip together

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I've been pulling my hair trying to figure out what the problem is. I am trying to put together the following for 2 in J:
ATL-NRT
NRT-SIN
PVG-DTW
DTW-ATL

I made sure that the routing was valid and was able to price it on delta's website with all DL flights for 1 pax at 120k but everytime I try for 2 pax, after I select the second segment in J, I keep on getting this error message: "Let's try that again. We're having some trouble completing your request right now. Give it another chance and start over. If the problem continues, contact us for help. Message # 7005"

Is the only way to ticket this by phone?

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