In February I traveled on an UP fare but was bumped back to economy on one leg. The GA said she would give me a coupon to use in the future but still hadn't done so when I was told to board. I told the FA and she made a call and the GA ran in and handed me this paper ticket called "Special Service Ticket" good (supposedly) for a free one-class upgrade between any 2 cities. So, I have called and called and called all week in an attempt to use it on one leg of an upcoming flight. Again and again the agent tells me that the coupon # has already been used on February 23 (the date it was issued). I patiently tell each representative to check my 2/23 ticket and they will see it was an UP fare so it wouldn't make any sense that I used it that day. Each night this week I have been on hold anywhere from 1-3 hours while a person attempts to straighten it out. No luck. I'm always told that there's a note in my file and they are working on it. I'm regularly told to call back in 24 hours. I do. Then this whole nightmare begins again. I'm tempted to throw the damn thing away.
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