so i'm looking for some advice. i'm typically a UA person and it's for my parents retirement trip, they're flying delta and i'm pretty unfamiliar with the ways of delta, so i thought i'd fire off a flare.
we're planning a big family trip with people flying in from all over. my parents originally booked a trip through priceline. the segments are:
ICN-KIX (KE)
KIX-SEA (DL)
we have a bunch of other trains and flights in between that were made individually, it's a multi week and multi city trip. then they return.
SEA-KIX (DL)
KIX-ICN (KE)
so today we get an email from priceline saying our itinerary has changed. the first change was from DL saying they rebooked SEA-KIX-ICN one day later than we originally purchased. apparently the SEA-KIX leg for the original date was canceled outright. then the return leg disappeared entirely. three hours on the phone and two CSRs later, we finally got the SEA-KIX-ICN leg reinstated, albeit a day later than we originally planned.
not only was this pretty frustrating (especially to my parents who aren't frequent flyers) but i think we have to cough up for a hotel change penalty and a flight change fee for the inbound to seattle. for now i'm glad they at least have a ride home again, but the entire situation is just a giant pain in the keister.
any feedback in general is good but specifically i'm wondering if there's any way we can get DL to rebook them on KE (there's a flight available direct SEA-ICN on the original day we wanted) and would DL typically be open to some sort of compensation for involuntary changes like this? thanks in advance! oh and we're all kettles on DL if it helps (well... i'm guessing that only hurts, but yeah).
we're planning a big family trip with people flying in from all over. my parents originally booked a trip through priceline. the segments are:
ICN-KIX (KE)
KIX-SEA (DL)
we have a bunch of other trains and flights in between that were made individually, it's a multi week and multi city trip. then they return.
SEA-KIX (DL)
KIX-ICN (KE)
so today we get an email from priceline saying our itinerary has changed. the first change was from DL saying they rebooked SEA-KIX-ICN one day later than we originally purchased. apparently the SEA-KIX leg for the original date was canceled outright. then the return leg disappeared entirely. three hours on the phone and two CSRs later, we finally got the SEA-KIX-ICN leg reinstated, albeit a day later than we originally planned.
not only was this pretty frustrating (especially to my parents who aren't frequent flyers) but i think we have to cough up for a hotel change penalty and a flight change fee for the inbound to seattle. for now i'm glad they at least have a ride home again, but the entire situation is just a giant pain in the keister.
any feedback in general is good but specifically i'm wondering if there's any way we can get DL to rebook them on KE (there's a flight available direct SEA-ICN on the original day we wanted) and would DL typically be open to some sort of compensation for involuntary changes like this? thanks in advance! oh and we're all kettles on DL if it helps (well... i'm guessing that only hurts, but yeah).