This topic has been beaten to death, however because of differing opinions and changing rules, I'd like to reopen it:
I have 2 SWUs expiring tomorrow. I am flying KLM, with a Delta issued ticket on the 17th outbound, and 23rd return (of August).
I was originally told by the Platinum desk (I am DL Platinum), that I can use the certificates in advance, and if there is no availability, get waitlisted before hand).
A call placed now, yielded completely different results (and with Delta its always YMMV). I know the agent wasn't the best, because she started arguing that I can't even be upgraded with my booking class and type of ticket, only to be proven wrong by ticketing, and conceding, that she was wrong (thumbs up for that).
What I was told, is that since there is no "O" availability, she can't do the upgrade, and since it's KLM, she can't waitlist me. I know I should call in again, to get a different agent, however I want to gather some opinions, on what should I do - I would hate to lose these certificates, and my ticket is a combo of U and Y, so I'm good to go on the upgrade (the flights on my route are always half empty in business, so I never had an issue getting upgraded).
I have 2 SWUs expiring tomorrow. I am flying KLM, with a Delta issued ticket on the 17th outbound, and 23rd return (of August).
I was originally told by the Platinum desk (I am DL Platinum), that I can use the certificates in advance, and if there is no availability, get waitlisted before hand).
A call placed now, yielded completely different results (and with Delta its always YMMV). I know the agent wasn't the best, because she started arguing that I can't even be upgraded with my booking class and type of ticket, only to be proven wrong by ticketing, and conceding, that she was wrong (thumbs up for that).
What I was told, is that since there is no "O" availability, she can't do the upgrade, and since it's KLM, she can't waitlist me. I know I should call in again, to get a different agent, however I want to gather some opinions, on what should I do - I would hate to lose these certificates, and my ticket is a combo of U and Y, so I'm good to go on the upgrade (the flights on my route are always half empty in business, so I never had an issue getting upgraded).