The good
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.