Want to write a compliment letter for FA who did an outstanding job and went above and beyond for me on a recent flight, however, there are a few specific things I'm not sure were OK for her to do so I wanted to check before sharing.
I would LIKE to share them as great examples of excellent customer service hence my ask vs a general compliment.
Long story short: AVOD not working for purchases in EC. FA tried a bunch of things to get it to work. The two I'm iffy on:
1. Using her own CC to test.
2. Let me use her iPad and logged me into her HBO Go account to watch movies when that failed.
I would LIKE to share them as great examples of excellent customer service hence my ask vs a general compliment.
Long story short: AVOD not working for purchases in EC. FA tried a bunch of things to get it to work. The two I'm iffy on:
1. Using her own CC to test.
2. Let me use her iPad and logged me into her HBO Go account to watch movies when that failed.