I am leaving with a group of 12 from MSP to DAR on a ticket booked with KLM flight numbers. I know the first flight is a Delta codeshare, operated by Delta. My KLM reservation clearly states that each passenger can bring 2 bags free of charge. However, my long-standing experience with Delta (and their demonstrated-less-than-great customer service at MSP) makes me doubt this is will be honored upon check-in. I want to avoid the group showing up with 12 bags and Delta attempting to make us pay for 6 of them (despite above stated reservation info). I sent Delta a message about 5 days ago through my reservation page with no response. I'd prefer to have a written response so there is a papertrail if this becomes a problem. What's your take on the luggage thing and how should I best communicate with Delta/KLM on this? Thanks for your help!
↧