Hi all,
Booked the wife a flight to NYC on delta, she ended up needing to return early for work and booked a separate jetblue flight to return. I cancelled the delta flight online after she took the outbound.
Fare class was based on one-way travel, so there should be a credit for the return flight of around $80 after the $150 change fee. I have the ticket number and confirmation but it won't show up online under the Certificates/Credits option. I'm trying to book a new flight in February using the ticket credit.
1) Do I have to call in to get this redeemed? Is there a trick to get it to redeem online?
2) Do I have to pay a phone fee for this?
Booked the wife a flight to NYC on delta, she ended up needing to return early for work and booked a separate jetblue flight to return. I cancelled the delta flight online after she took the outbound.
Fare class was based on one-way travel, so there should be a credit for the return flight of around $80 after the $150 change fee. I have the ticket number and confirmation but it won't show up online under the Certificates/Credits option. I'm trying to book a new flight in February using the ticket credit.
1) Do I have to call in to get this redeemed? Is there a trick to get it to redeem online?
2) Do I have to pay a phone fee for this?