With all the complaints you normally read, I thought I'd report on a good news story...sort of like NBC News' "Making a Difference" after the chemical weapons segment...
My wife and I were headed for MSY next week for our 25th anniversary, but my 16 yo daughter ended up with a minor surgery scheduled the day prior.
For background, I only paid $34 for this trip - plus two $400 VDB vouchers and 2 free night certs for the Waldorf courtesy of HHonors credit card---so I'm happy if I can just get something changed without breaking the bank.
After a short phone call to the PM desk, I end up with two new tickets for mid-Jan, a waived change fee, and two $15 e-certificates due to a lower fare. Another call to the Diamond desk at Hilton, and my Waldorf dates are changed on what I feared was a non-changable cert.
Merry Christmas Me! Maybe there is something to this loyalty thing after all :):):)
My wife and I were headed for MSY next week for our 25th anniversary, but my 16 yo daughter ended up with a minor surgery scheduled the day prior.
For background, I only paid $34 for this trip - plus two $400 VDB vouchers and 2 free night certs for the Waldorf courtesy of HHonors credit card---so I'm happy if I can just get something changed without breaking the bank.
After a short phone call to the PM desk, I end up with two new tickets for mid-Jan, a waived change fee, and two $15 e-certificates due to a lower fare. Another call to the Diamond desk at Hilton, and my Waldorf dates are changed on what I feared was a non-changable cert.
Merry Christmas Me! Maybe there is something to this loyalty thing after all :):):)