I'm relatively new to the SkyMiles program and am taking my first international flight as a SM. I'm attempting to use miles to upgrade my Y ticket to BE. The DL phone reps a seem to be VERY confused on a) how to request this over the phone and b) how many miles it should be. What is the best way to request this upgrade and what is the likelihood that I will get this upgrade (and if I do get it, when will I clear)?
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