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Upgrade list errors

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I was checking my wife (gm) in for a sea-jfk flight tomorrow, and noticed that there was just an "upgrade eligible" icon showing on her trip info, but no actual upgrade list.
Reservation & ticket purchased just like normal off delta.com. I went in and went through the check-in process again. This time I noticed "request upgrade" icon. Weird, never had to manually check that before. So I checked it this time. Seemed to go through - except now there still is no View Upgrade List showing on her itinerary, but the Stand-By list is showing, and she's on it!
...??

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