When I printed boarding passes I put one bag for each of us on our booking from San Antonio to Calgary.
I am Platinum on Delta and we were upgraded to 1st class for both legs. I boarded first in MSP with a bag for overhead (we were in row 1) while companion freshened up. She did not board and boarding stopped. I called and she said there was an issue with her ticket. I tried to go back to gate but was told I could not reenter the boarding area. They would not explain why the boarding was denied. All other passengers were waiting. I yelled across that we were on the same reservation. I was told she had no bag. I said that was wrong as each of us had a bag. Turns out gate agent at San Antonio put both bags on my ticket. Her boarding pass showed 1 bag and no bag was checked so the system choked. This is a common practice. The agent finally issued a new ticket to get her on board.
When we got to Canada both bags, still checked to me were slotted for hand inspection. When the agent learned of why we were sent on our way, after a delay... Hertz thought we not coming so gave my car away...
I am Platinum on Delta and we were upgraded to 1st class for both legs. I boarded first in MSP with a bag for overhead (we were in row 1) while companion freshened up. She did not board and boarding stopped. I called and she said there was an issue with her ticket. I tried to go back to gate but was told I could not reenter the boarding area. They would not explain why the boarding was denied. All other passengers were waiting. I yelled across that we were on the same reservation. I was told she had no bag. I said that was wrong as each of us had a bag. Turns out gate agent at San Antonio put both bags on my ticket. Her boarding pass showed 1 bag and no bag was checked so the system choked. This is a common practice. The agent finally issued a new ticket to get her on board.
When we got to Canada both bags, still checked to me were slotted for hand inspection. When the agent learned of why we were sent on our way, after a delay... Hertz thought we not coming so gave my car away...